Santo Maris Oia Luxury Suites and Spa
Santo Maris Oia Luxury Suites & Spa

YOUR HOLIDAYS: COVID-19 TRAVEL ADVICE

FREQUENTLY ASKED QUESTIONS 
2021 SEASON COVID-19

Before Your Trip

  • Are there any specific restrictions in place due to Covid for people visiting from other countries?
    As per Greek government regulations there are travel restrictions in place for people who are visiting from foreign countries.
    Here is the Greek Government’s official website with all the protocols you must follow to visit Greece. We would also suggest you visit the following link: https://reopen.europa.eu/en/map/GRC which has been developed by the European Union and is constantly being updated.
  • Please send us the link with the latest pandemic regulation updates in Greece and how they will impact our stay in your hotel.
    You will find all Travel Notices at the National Public Health Organization website, here.
    Advice for incoming travelers provided by the General Secretariat for Civil Protection, may be found here.
  • What are the rules for travelers? Will we be tested upon arrival? Will we be quarantined?
    You will find all Travel Notices at the National Public Health Organization website, here.
    Advice for incoming travelers provided by the General Secretariat for Civil Protection, may be found here.
    Here is the Greek Government’s official website with all the protocols that must be followed in order to visit Greece.
  • I was informed that if we arrive carrying negative test results that were issued in Germany within 48 hours prior to our arrival, we will be allowed to immediately proceed to our hotel immediately. Is this correct?
    As Covid-19 protocols are changing daily and all travel regulations are being adjusted based on the pandemic data in each country, we suggest you visit the following link https://reopen.europa.eu/en/map/GRC which has been developed by the European Union and is constantly being updated. By selecting Greece and your preferred language you will find information on traveling, services, as well as health and safety measures for Greece.
  • With random testing taking place upon landing, if our tests or the tests of another passenger traveling on our flight come back positive, will we be quarantining at the hotel or will we be moved to a location specified by the government?
    All protocols specified by the Greek Government can be found here.
  • Are there any additional Covid-19 issues we should plan for? We have already completed the protocol form for flying into Greece.
    Τravel advice can be found here.

During Your Stay

  • What safety measures is your hotel taking with regards to Covid-19?
    Our Committed to Caring Health & Safety Program has been created to ensure your safety and comfort. You can find it here.
  • Is it possible to get a Covid test at the hotel? We will need a negative test in order to fly back to the UK. 
    We offer the ability to our guests to take Covid tests either on site or at a collaborative medical center. All guests that wish to take a Covid test may contact our Reception Desk for further information.
  • Do you have a summary of how Covid-19 may affect our stay?  For example, where are masks required and what areas are to be avoided?
    Our Committed to Caring Health & Safety program will guide you on how to navigate our hotel grounds. You can find Santo Maris’s Committed to Caring Health & Safety program here.
  • Are spa services available during our stay? Do you require masks to be worn in public areas?
    As part of our Committed to Caring Health and Safety program designed to prevent Covid-19, our Spa Services and Treatments conform to safety guidelines and will be available. You may find our menu here.

Your Reservation

  • I am not able to travel due to travel restrictions and I need to cancel my booking. Can you please proceed with a refund?
    If you have any questions regarding your booking, please contact our reservation department at reservations.oia@santomaris.gr for alternative accommodation options.
  • I would like to change my booking dates as we are not allowed to travel outside our country. What are the options?
    If you have any questions regarding your booking, please contact our reservation department at reservations.oia@santomaris.gr for alternative accommodation options.

Useful Links

Travel restrictions may impact your trip. Be sure to check the specific restrictions in Greece before traveling or contact the hotel directly with questions.