Santo Maris Oia Luxury Suites and Spa
Santo Maris Oia Luxury Suites & Spa

WE CARE, WE ACT: YOUR SAFETY IS OUR PRIORITYUpdate on COVID-19

We would like to inform our valued guests that adhering to the Greek government announcement to suspend the operation of all hotels and resorts, as of March 14th, in an effort to prevent the spread of COVID-19, we are regretfully obliged to postpone our opening date till further official notice.

At this moment of a global challenge, our hearts and minds go to those affected by the COVID-19 pandemic, as well as to all the healthcare workers, local communities, and governments around the world who are fighting to contain this global health and economic crisis.

Meantime, we’ll be doing our best to stay positive and prepare for your future holiday. As our people - guests and team members – are at the center of our attention, we closely abide by all national and local authorities’ guidelines, safeguarding the well-being, health, and safety of everyone.

We know how important the lasting memories of your holidays with your friends and loved ones are for you. The sublime beauty of Santorini and the genuine smile of our people at Santo Maris Oia Luxury Suites & Spa will be waiting for you to create your own blissful moments very soon, once we will altogether have overcome this unfortunate event. When the time arrives, we will be here for you to fulfill your needs and dreams assuring that you feel as always at home

IF YOU HAVE ALREADY BOOKED WITH US:

We hope that we’ll have the opportunity to welcome you soon, but in the meantime, we wish to offer you the below choices regarding your booking to diminish any anxiety you may have due to a situation that is beyond anyone’s control.

For reservations booked directly through our website or our reservations team, with an arrival date till the 31st of May:

Non-refundable Reservations:

  1. You can rebook your stay in a future date within 2020 or 2021 without any fees apart from the rate difference according to the new stay period. Choosing the option to rebook, you will be additionally benefited with:
    • a complimentary 15% on top of your initial deposit’s value, which will be deducted from the total value of your final booking.
    • a complimentary upgrade on the next suite type (upon availability).
  2. You can receive an Open Date Voucher*valid for 18 months ahead, equal to the amount of your reservation’s deposit so that you can rebook your stay later within season 2020 or 2021 without any cancellation fees. Our reservations department is always available to assist you.


Refundable Reservations:

  1. You can rebook your stay in a future date within 2020 or 2021 without any fees apart from the rate difference according to the new stay period. Our reservations department is always available to assist you.
  2. You can cancel your reservation without any fees applied even up to three (3) days before arrival.

For reservations booked directly through our website or our reservations team, with an arrival date from the 1st of June till the end of October:

Non-refundable Reservations:

  1. You can rebook your stay in a future date within 2020 or 2021 without any fees apart from the rate difference according to the new stay period. Choosing the option to rebook, you will be additionally benefited with:
    • a complimentary 10% on top of your initial deposit’s value, which will be deducted from the total value of your final booking.
    • a complimentary upgrade on the next suite type (upon availability).
  2. You can receive an Open Date Voucher* valid for 18 months ahead, equal to the amount of your reservation’s deposit and you can rebook your stay later within season 2020 or 2021 without any cancellation fees.

Refundable Reservations:

  1. With arrival dates up to June 30, 2020, you can cancel your reservation free of charge up to 3 days before your scheduled arrival date. 
  2. With arrival dates between 1st of July 2020 and 31st of October 2020, you can cancel your reservation free of charge up to 10 days before your scheduled arrival date.

*If you choose to not redeem your Open Date Voucher within 18 months from its issue date, the amount of your initial deposit will be returned to you at that time. We would wish to let you know that the Open Date Voucher applies to the articles 70, 71 of the Legislative Act 84/13.04.2020, of the Greek Government Gazette Α 84 of 13th April 2020, that allows businesses in the travel industry to issue a voucher instead of extending an immediate refund as a measure of provision for the sustainability of the travel industry in Greece and other EU counties

For any questions or requests, you can always contact us by calling us at +30 28975 02154 or at reservations.oia@santomaris.gr

If you have booked your stay through your travel agent or an online travel agency, please be so kind as to contact your provider directly and they will be able to assist you with your request

IF YOU WISH TO BOOK WITH US WITHIN SUMMER 2020:

During times like these, we at Santo Maris come together to help each other and thus we are doing our best to offer flexibility to all our guests that wish to book their stay within this summer. For this reason, we are making additional adjustments to our individual booking policies. Book directly with us and take advantage of our “Feel Safe to Plan Ahead” Offer:
• You can now book your stay without paying any deposit.
• For reservations with arrival date up to 31st of October 2020, you can cancel your reservation at no charge up to 10 days before your scheduled arrival date.

 STAYING HEALTHY & SAFE DURING YOUR FUTURE STAY WITH US – OUR ACTIONS:

• We support and follow the guidelines and recommendations of local and health authorities.
• All staff members have been already provided and follow information and special instructions about COVID-19.
• We have increased the already applied measures on hand hygiene.
• We have increased our cleaning and hygiene protocols adjusted to the instructions about COVID-19.
• We follow regular disinfection of exposed surfaces such as door handles, card terminals, and elevator buttons with anti-bacterial liquids.
• We plan to offer disinfectant dispensers in public areas to our guests.


That said, we will update you on the new opening date the soonest as possible.

Till we welcome you, stay safe, and stay at home!